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Welcome to JA.
I am sorry to hear about your situation.
Please note that this is not a chat service therefore you may experience delays.
Given they have agreed to return some money which has not been forthcoming it appears you may have to consider court action.
However before doing so I suggest you consider undertaking the following steps.
Do you understand what I have stated so far if yes I will proceed.
I am not available to call now but will be at 1.00pm
Can we talk then?
As discussed please see a template to amend and then send to the landlord via post and email.