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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
No they have not acquired access rights and have no basis for their claims for access. They do not have a right to a key and you should not give them one. In terms of the act in question you have not denied them access when requested and the act does not mean you have to give them permanent access i.e. such as with a key. If they are not successful in any claim which I do not think they will be they also cannot claim their costs.
I trust this assists
Happy to help, take care