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Hello Helen, this is Jim and thanks for the further question.
The council can get involved if a landlord is not doing their job - it does not have to be a council property so my view is you make this clear and you want the council to help given the landlord's inaction. They should do this. If they do not, you could make a complaint to the council - ask for their final response and then ask the Local Government Ombudsman (LGO) to help - the Ombudsman's decision is binding on the council and that may work. Here is their link: https://www.lgo.org.ukI would say this would resolve the dispute - the Ombudsman only takes a few weeks to make a decision but you do need to make the complaint to the council first and once you have the final response, involve the LGO.
I hope this helps and answers the question - my goal is to ensure you are happy with the answer and have the information you need. If you have any follow up questions then please let me know. I will reply as soon as I can to help with any further queries.
Please let me know if the answer helped or if you need me to cover anything else?. I am happy to clarify the answer or if you have any follow up questions. If so, I’d be grateful if you would let me know. I am free most days, including weekends, so feel free to ask me anything you are unsure of. Best wishes,
My pleasure and thank you for the kind words - have a good evening, thanks!