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I am a solicitor and I will be reviewing your question.
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Thank you for your patience. If the bill is not an estimate but an actual bill and you believe that it is not accurate you must exhaust their internal complaints process first and once done if still unsatisfactory you should escalate your complaint to the Ombudsman Service:Energy. They will investigate and their decision would be binding on SSE.If the bill is an estimate then they cannot just look to enforce this, you should provide them with actual readings and from these you know how much is in dispute to then file your complaint with the Ombudsman.
Hi, I am not sure what happened to my response as this does not seem to have been uploaded. Please bear with me whilst I retype.
Thank you for your patience. If this does not correlate to what you normally consume just get their final decision letter and esclate the complaint to the Ombudsman Service :Energy. The compliant is online and very straight forward.
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