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Good afternoon, thank you for contacting Just Answer my name is***** am a solicitor and I will be assisting you today. I am sorry to hear about your circumstances, have you raised a formal complaint to the pension provider?
The first step I would advise would be to raise a formal complaint to the pension provider you should then allow them a few weeks to provide a response.
If you are not happy with the response, my suggestion would be to contact the pensions ombudsman about this whole affair. You can reach them here:
They will look into the matter and make a decision and this may include compensation for you.
Hopefully I have answered your question but if anything remains unclear I will be happy to assist further.