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thank you. Insurers are not allowed to require you to use their preferred contractor. Legislation provides that insurers can provide for preferred contractors within the terms of their policy but they cannot make this prescriptive. In other words, if you tell them that you do not wish to use their preferred contractor, they cannot force you to do so and they must then instead settle the reasonable costs of an alternative contractor of your choice.
Accordingly, if you wish to use your own choice of contractor, then you will need to contact an alternative and obtain a quote and then inform the insurer of your wishes in this respect and put the quote to them. However, in terms of practicality, I would suggest not cancelling any appointment you presently have with the insurers contractor until such time as you have secured your own as there is a critical shortage of contractors which is leading to long delays and high prices and it would be unfortunate if you cancel the existing appointment only to find that you have to wait even longer for an alternative of your choice
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