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Insurance claims time limits vary given it could take a week to up to or more than a year given investigations on elements of the claim will have to undertaken.
That said you should check your policy to see whether the insurers have agreed to pay out by a certain time in circumstances similar to yours.
Alternatively you can consider raising a complaint regarding the service you have received as this may speed things up or maybe get them to make the payout sooner rather than later.
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