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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
Did you request this information verbally or is the conversation related to vaccine passports documented at all?
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Many thanks for your patience, I am pleased to be able to continue assisting with your query now. First of all, I am sorry to hear about this situation and any associated issues.
Whatever has happened here, you cannot hold the venue responsible for the Government’s policy which was subsequently introduced. That is not something with the venue’s control and all they could have commented on is what the rules were at the time, not what could happen in the future (which is often unannounced and subject to change).
If the rules have since changed then that does not automatically entitle you to a refund as you would have had to do your own research on what is likely to happen and proceeded with the booking with such a risk in place. Any cancellation would therefore be on the basis of there being a cancellation policy allowing that.
Finally, it is worth informing them that they would be expected to mitigate their losses by trying to find a replacement customer following the cancellation. So if they are able to do that, it would mean they have reduced their losses and the deposit, or at least part of it, may no longer be required to cover such losses and should be returned.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.