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Hello, this is Jim and welcome to JustAnswer.
Thank you for the question, I am reviewing the details now. I will aim to resolve it as quickly as possible for you.
The council will fix defects if they fall within the intervention level - what the intervention level depends on each council's criteria. They have to maintain the roads at public expense and they have to preserve the general public's funds so that only the serious defects are fixed. I am not sure how bad the defect is outside your house - either way, you should first make a complaint to the council and you can do that here: https://www.poole.gov.uk/contact-us/feedback/complaints/ and if that does not resolve this, involve the Local Government Ombudsman (LGO) : http://www.lgo.org.uk/make-a-complaint
The LGO may be able to help but you would need to firstly exhaust the council's complaints procedure, unless you have done this already.
The Ombudsman scheme is free of charge and quicker than court action. As it is an arbitration scheme, the Ombudsman’s decision would be binding upon the council if you accepted the decision.
The above is the way to deal with the council - and you do not need a lawyer to assist either as it's just a case of making a simple complaint to them, wait for their final response - if the response does not help then the Ombudsman can be contacted (who my decide to uphold your complaint, which would solve the issue with the defect).
I hope this answers the question. If you have any follow up questions then please do let me know.
Just a final note that I am free most days and would be happy to assist with any other queries you may have.
Thanks, ***** ***** need to write your message as a complaint to the council. They will not do anything unless you do it as a complaint/
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HI, I have given you details of your next steps. We are an internet forum and not a law firm - we do not give legal advice and we cannot act for anyone as a result. Just Answer is for online Q&A - please let me know if you need me to clarify the answer for you. Thanks