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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
By council place you mean council housing? Is she renting the room she is in now? If not what is the arrangement?
Hi thank for your time on the phone as discussed unfortunately your daughter is not the highest priority and therefore she will not get urgent attention. Unless her circumstances change she will not move up the priority. Take care
I am not responsible for account queries, these need to be discussed with the customer services team.