Ask a Law Question, Get an Answer ASAP!
Hello and thank you for your question. My name is ***** ***** I will be very pleased to assist you. I'm a practising lawyer in England with over 15 years’ experience. Please be aware that although I will endeavour to reply to you promptly, I am also in full time private practice and so I may not be available to respond immediately and it may also take me a few minutes to prepare a reply. The site will notify you as soon as I respond. I look forward to working with you to answer your question fully.
I am very sorry to read of the above and I imagine how frustrating it must be. I will certainly try to clarify the position for you.
are you able to kindly clarify what occurred here please? do I understand correctly that you changed vehicle and asked the insurance company to change your details on your policy but they did not do so?
thank you. Has the insurance company accepted your claim in relation to the van?
thank you. Based upon what you say, the insurer may be in breach of its obligations to you in failing to provide an expeditious resolution to your claim. You can consider raising a complaint in respect of the insurance company to their complaints department. They have an obligation to respond to you within a maximum period of eight weeks they will typically do so much sooner. If you remain unsatisfied on the earlier of therefore response or eight weeks, you can escalate your complaint to the financial ombudsman and claim the claim costs themselves together with compensation.
if you need a solution more urgently than this, you can consider writing to the insurance company and advising that you require a resolution to this otherwise you will have little option but to collect the van and deal with repairs yourself and then make a claim against the insurance company for the cost
I hope the above is of some assistance but if you have any further questions, please revert to me.
I trust the above was of assistance and that you do not have any follow up questions for now. If there is anything else I can help with please reply back to me though.
Thank you again for visiting JustAnswer and see you again in the future I hope.