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Hello, this is Jim and welcome to JustAnswer.
Thank you for the question, I am reviewing the details now and I will aim to resolve it as quickly as possible for you.
They should have a record of the transaction if you did pay. If you paid by credit card then your statement will obviously show the charge - it's not really your fault or your concern that the company is having trouble finding the proof or the paperwork. You could ask your card provider for a transaction number and give that to the merchant - they should be able to trace the payment from that number. The alternative is to obtain the credit card statement and show the company the proof - whilst you are not obliged to do this (to answer your question) it would help speed matters up. Though your card statement is a private and confidential document - you could redact any other details on the statement apart from the transaction to prove payment and send them that, if you are concerned about your data being compromised, etc. You should be able to download an online statement from your credit card provider if you use online banking. Or the paper statement would also be fine.
I hope this answers the question. If you have any follow up questions then please do let me know.
Just a final note that I am free most days and would be happy to assist with any other queries you may have.
I would say you would not have to pay again - the fact your card service is now closed wouldn't mean you cannot access the statements - the provider will keep 6 years' worth of statements for you (they need to in case of any court proceedings. The other way to deal with this is to make a Subject Access Request (SAR) to the company - they have to provide you with the data they hold on your behalf, within 30 days. If they do not, they would be in trouble with the Information Commissioner's Office - who could fine them.
Here is a useful link for how to make an SAR request:
So my view is you make an SAR request to the company you paid, and also ask your card provider for a copy of a statement for the month and year you made the payment.
I see, thanks - yes, that would be fine from an evidential point of view that the payment was made. In a civil law case you only need evidence to show it was 'likely" made, not "definitely" given the lower burden of proof. So that would seem fine to me.
My pleasure, thanks and have a good day. Jim