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Hello, this is Jim and welcome to JustAnswer.
Sorry to hear of the accident - could you please set out your question for me.
Apologies, I can’t take a call at the moment but other experts are free to contact you. If no one calls you then you will not be charged for it - an "authorisation" has been made for payment, that's all. However, the call request is open to all experts so will remain available until it’s either taken by another expert or if you cancel it. If you would like to cancel the call and the charge, customer services can be contacted by email (*****@******.***)
If you can upload it please
There should be a paperclip symbol to upload it
Hello, I would suggest you speak to customer services as I am not sure why you are having issues with uploading the file. I will need to opt out of the question given the rules state that if I cannot help, I need to let someone else take over. If you can post the clip either in this question or a new one, you could ask for me and I will come back to you to review. Customer services can be contacted by email:***@******.***