Hi there, so when a consumer enters into a contract for services, the Consumer Rights Act 2015 says that such services must be:
- Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession)
In the event of substandard work, the trader should either redo the parts of the work which are inadequate or perform the whole service again at no extra cost to the customer. This must be done within a reasonable time and without causing significant inconvenience. If this is not possible, the consumer can claim a price reduction, based on the severity of the issues. That is something which should be negotiated between the two parties. However, if the trader refuses to resolve the issues, the consumer can consider getting someone else to do this and either deduct these costs from the balance that is still owed to the original trader, or pursue them for any extra costs that have been incurred as a result.
So the yardstick against which the trader is judged is what would a competent trader in their position have done and should it have been obvious that what they did would have caused damage. If they are blaming the previous installation of the wardrobes, then they would have known they are not happy with it and should have brought that up with you before doing the work, giving you the choice on how to proceed.
At this stage, you can deduct the repair costs from the total owed and leave it for them to decide on if and how to take it further.