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Hello, I’m Ben. It’s my pleasure to assist you today. I may also ask for some preliminary information to help me determine the legal position.
What are you ideally hoping to achieve in the circumstances? Please note this is not always an instant service and I may not be able to reply immediately. However, rest assured that I am dealing with your question and will get back to you as soon as I can. Thanks
No problem, I will wait to hear from you
Hi there, are you able to continue with this now? Thanks
Not to worry, just to clarify, if you were to cancel the purchase and return the car using your consumer rights in a distance sale, you would also cancel the contract for the sale of the part exchange car and would be expected to take that back. Obviously if the car has been sold that is no longer possible and you would be due a cash equivalent, which can also be agreed with the company even if they still have the car.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
You are most welcome. If you have any further questions about this, please do not hesitate to get back to me and I will be happy to help. All the best