I had a hire car and they have taken £35 from my credit card

Hello, I am happy to help with your enquiry today.

Yes, you can raise a complaint. In most cases, companies that work in a transparent and fair manner should send you an invoice detailing the charge. Unfortunately, not all car rental firms act this way. In such a case, the first thing to do is get in touch with the company. Ideally, you should do this within 14 days of discovering the charge.

In this case, you should raise a formal dispute with the vehicle rental company concerned.

However, since a charge you disagree with has been taken, you can claim through your credit card provider under Section 75 of the Consumer Credit Act. You should contact your credit card provider as soon as you discover the charge and clearly say that you want to make a claim under section 75. At this point, you should be given a form to fill out.

Is there anything else I can help with today?