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Ed Turner
Ed Turner,
Category: Law
Satisfied Customers: 2613
Experience:  Director and Consultant Solicitor (Self-Employed) at Ed Turner LLB Limited
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Need advice, London, Nothing with the lawyer, I have issue

Customer Question

Hi
JA: Hello. How can I help?
Customer: Need advice
JA: Where are you? It matters because laws vary by location.
Customer: London
JA: What steps have you taken so far?
Customer: Nothing with the lawyer
JA: Is there anything else the Lawyer should know before I connect you? Rest assured that they'll be able to help you.
Customer: I have issue with the shipping company. They have delay my good delivery over the time they promised and not updating on current status. Items was shipped from London to India.. by ship...
Submitted: 10 days ago.
Category: Law
Customer: replied 10 days ago.
Promised 10-12 weeks. and currently it is 22 weeks
Expert:  Ed Turner replied 10 days ago.

Hello. I am Ed, a Solicitor qualified in England and Wales with over a decade’s experience in the legal profession advising clients.

I specialise in Commercial Contracts, Business Transactions, Employment, Dispute Resolution, Personal Injury and Road Traffic Law and shall be reviewing your legal problem today.

Regarding the site’s automatic offer of a Premium Service Phone Call, I shall be delighted to talk with you by phone to discuss your issue in greater detail if you accept the offer.

Expert:  Ed Turner replied 10 days ago.

I am sorry that you are facing a potential dispute with a UK goods carrier but hopefully I can assist you in resolving the matter before it escalates and you are forced to incur significant further legal costs.

Expert:  Ed Turner replied 10 days ago.

You have a claim in breach of contract and breach of the sale and supply of goods and services legislation against the carrier.     The Defendant was under a duty in contract law and statute to provide you with a product and service that was fit for purpose, of reasonably satisfactory quality and matched the description at the point of sale.   Your damages will be a refund on the purchase price, plus additional costs of rectifying their defective work through another supplier.


You should send a letter of claim to them. There are plenty of free templates online and the consumer protection advice magazine/website “Which?” has a useful template which you can adapt to your claim.

If they do not reply with their reasons for disputing the claim within 21 days, you should issue court proceedings via the Government’s Small Claims Track Online System.

The issue fee depends on the total damages being claimed. If you issue online, the court issue fee ranges from between £35.00 for a claim worth up to £300.00 damages, up to £455.00 for a claim worth between £5,000.00 and £10,000.00 damages. The Small Claims Court Online Portal will advise you on the fee when you come to issue your claim, but you may check the Government’s Court Fee advice booklet EX50 at PDF page 5/21 accessible at the following link.

A party cannot normally recover solicitors’ costs on the Small Claims Track. However, it is designed for non-lawyers (known as “Litigants In Person”). The trials are relatively informal, and the judges do not expect parties to have the same legal knowledge as experienced solicitors and barristers.

Expert:  Ed Turner replied 10 days ago.

I hope this is a satisfactory initial reply to your question and you understand my recommendations. Please revert to me if you do not understand anything and require clarification of my answer and I shall be delighted to assist.

I can also offer a Premium Service Consultation for an additional fee if you need detailed and bespoke legal advice. If you accept, I will pass you my direct email address and phone number. I can review any relevant documentation and consult with you by telephone for around 20 minutes. This will give you a clearer picture of your legal position and your potential options for progressing the matter to the next stage.

Kind regards

LawyerEd

Expert:  Ed Turner replied 10 days ago.

I hope that you are satisfied with my reply.

I wish you all the very best in resolving this matter.

Kind regards

LawyerEd