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Thank you for your patience. I am sorry to hear of this. If she was here on 30 December 2020 but not as a full time student I am surprised she could not apply for pre-settled status. She would not get full settled status if she was not exercising her community rights as defined in the EEA regulations but she should have been able to get pre-settled status and if she was habitually resident here could use nhs and her child able to go to school. Some of the benefits are income based and as such if she never worked really she would not have a right to them and this is the same for everyone. If you let me know if she was refused stay under the settled status scheme I will be able to look into the reasons further.
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