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I am very sorry to read of the above. May I confirm if you have managed to ascertain whether your deposit was protected within the of the three deposit protection organisations authorised by the government within 30 days of the landlord receiving it please?
thank you. May I confirm if your belief in this respect is based upon having carried out searches online? if not, you can check the three approved schemes using the links on the following page to confirm if the deposit was in fact protected within 30 days or not:
https://www.gov.uk/tenancy-deposit-protection
I'm following up on the above. Without some further information from you as above, I am limited in what I can say on the matter but in the hope it is helpful nonetheless, I will provide you with the following broad answer. If you are able to kindly provide me with the above further information or if you have any further questions generally, I will be delighted to expand on the following - please just reply back to me in this case:
Notwithstanding the above, in general terms the first step would be to consider carrying out a search of the three deposit protection organisations using the link above to see if the deposit is protected and whether it was protected within 30 days of receipt from you.
If it was not, then you would have a claim against the landlord for the return of the deposit together with between one and three times the amount in compensation. If it was, then you can consider raising a dispute with the free arbitration service offered by the organisation with which the deposit is protected. There is usually a time limit of three months in order to refer a matter from the end date of the tenancy.
If you do not wish to use the arbitration service offered by the deposit protection service or the landlord does not wish to do so, then instead, any dispute can be referred to the County courts for determination by either you or the landlord
I hope the above is of some assistance but if you have any further questions, please revert to me.
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