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Thanks for your patience and enquiry. Based on the information given I do not think she should be liable to pay. Unfortunately however there is not much she can do if the appeal is rejected.
At this stage the onus would be on the company to commence legal action against her. Once they do she would be required to submit a defence stating the basis on which the claim is disputed.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.