I would like to appeal my universal credit' decision

Hello, I am happy to help with your enquiry today.

In such a case, when you disagree with the decision about your Universal Credit claim, you can ask the Department for Work and Pensions (DWP) to change it. You’ll need to ask for ‘mandatory reconsideration’ - this means the DWP will look at the decision again.

When you ask for the mandatory reconsideration you’ll need to include:

• the date of the decision
• specific reasons why you disagree
• your name, address, and National Insurance number

There are four ways you can ask for a mandatory reconsideration. You can:

• write a message in your Universal Credit online account, if you have one
• fill in a CRMR1 mandatory reconsideration request form on GOV.UK - if you print it out, send it to the address on the top of your decision letter
• write a letter to the DWP - send it to the address on the decision letter
• call the number on the decision letter if you’re near the deadline - you should write to the DWP after you call saying why you want a mandatory reconsideration

Is there anything else I can help with today?

Normally, the DWP should respond within 28 days.

Normally, there are four main things the letter might say if you have failed your habitual residence test:

• you don't have a 'right to reside' - this means you haven't shown you have a right to claim benefits in the UK

• you're not a 'qualified person' - this means you haven't shown you're working, looking for work, or have enough money to support yourself
• you're not a family member of a qualified person - this means you haven't shown you're related to the person who's qualified, or you haven't shown they're a qualified person
• you're 'a person who must be treated as not in Great Britain' or 'not habitually resident' - this means you haven't shown the UK, Ireland, Channel Islands or the Isle of Man is your home and you plan to stay