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Thanks for your patience and enquiry. I am sorry to hear what is happening. Your housing benefit should be included with your payment for universal credit (UC). I cannot say why this claim was not included with your UC payment.
You first would have to contact your local authority to query the reason for this payment not being made. This information will allow you to be able to assess how best to move forward. It difficult you see to say how to proceed when you have not been given a reason for the payment not being made. Usually if an amount is being rejected you would have been told that this is the case and given a reason why.
Once a reason is given you would be in a position to appeal.
A good resource is your local citizens advice bureau. They are able to review your concern and assess your eligibility. They are also able to assist with an application or any appeals if one is necessary in your case. I recommend therefore going in to speak to someone at your CAB office.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
I do not know about fees. You are speaking to a Barrister today. I only answer legal queries. I recommend reaching out to our customer services team they will be able to assist.
You are welcome