It’s amazing isn’t it? They can take payments instantly but it takes 10 days to refund. Nothing of the sort. They can refund in minutes it’s just that they sit around drinking tea and eating biscuits in the interim. They don’t like parting with money. It makes my blood boil to be frank.
They are of course not at all within their rights to retain the money but it appears that they are not retaining it, they are going to give it back, they are just going to be slow with it.
If you get overdrawn bank charges as a result of this, there is nothing to stop you taking the company to court to get those charges back although that process is not quick.
You can also make a complaint to the company in writing and if that doesn’t work you can make a complaint to the Financial Ombudsman.
There is a process that you need to go through although you can phone them, you will need to put everything in writing
The problem with the Ombudsman is that it’s not quick and that could easily take 12 months as indeed would court proceedings.
There is no way of dealing with.
Further, however you dress it up it’s the finance company that has the money not the dealer.
Thank you for letting me assist you with your legal question. I am glad that I was able to help.
I am not certain whether that answers the question for you or not, but I am happy to answer any specific points arising from this.
It will be my pleasure to help you again either further with this or any future questions you have