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thank you. In relation to the phone call request, if you have been charged already for this which I suspect may be the case, you can contact customer services who will process a refund for you. They can be contacted in a variety of ways including telephone, email and chat via the below link or on 0808(###) ###-#### There are also self-service options regarding your membership available from the same below link:
in relation to the payment that has been debited by EDF, there are strict rules associated with operating a direct debit summary of which can be found at the following link:
As you will note, one of the rules is that in relation to any payment is taken or any change to a regular payment that is taken, advance notice must be given to the customer normally of at least 10 working days of any payment that is to be debited by direct debit. Failure to provide advance notice is a breach of the rules and means you can invoke your rights under the direct debit guarantee. This allows you to contact your bank to advise that the particular debit in question was debited in breach of the direct debit rules is no advance notice was given to you of the debit that was taken and as such, you have a right to ask the bank to recall the funds which must be credited back to your bank account.
in the hopefully unlikely event that your bank refuses to cooperate, you can remind them that the bank is bound by BACS rules which include the direct debit guarantee rules which they are obligated too operate. further information in this respect can be found in the following link: