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I'm sorry to read of the above. Are you able to set out in a little more detail basis for the dispute please?
I am sorry I missed your request for a phone call which I note was picked up by one of my colleagues with whom I now I trust you have had a productive conversation and discuss the above matter in detail. To the extent you have any follow-up questions already issues were not fully addressed on the phone, please revert to me and I will be happy to assist further.