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Thanks for your patience and enquiry. I am unable to give you a call at the minute. A colleague of mine should be doing so shortly, I will give you some assistance here in the meantime.
Whether you can take the payment from the Stripe account really depends on the term of your agreement and what was agreed. Ordinarily a written contract can not be varied orally. So if payment method was agreed in writing then this could not be changed orally.
The only drawback though to relying on the above argument is that if you have already attempted to take payment via this method and it has failed then maybe that method is not the most effective and you should just take the matter to court.
My recommendation would be to bring a claim for the recovery of the money especially in light of the continued delay.
I would not transfer the payment. If this is payment you are legally entitled to there really is no reason to do this.
I see, in which case, I recommend you adopt the course I have recommended. That is, commence legal proceedings.
To do this you would first write a letter before action to her. In the letter you should set out the intention to claim, the reason and the amount being claimed. The law requires giving a minimum of 14 days for her to respond to try to settle things amicably. If she fails to do this within the time you may then commence proceedings.
This can be done via the below link
Any money spent in bringing the claim can be recovered against her,
as you have returned the money following her request I would not now recommend for you to charge stripe again
I do recommend going to court.
I do recommend going through the courts. You have already by your actions accepted that she does not wish to be charged via this method.
Your response noted. This however does not change my guidance to you.