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What was, during the period when the arrears accrued, the contractual/supply address for the account with Welsh Water?
Hello, can you please provide the clarifications requested?
In the lack of the clarifications requested, I will provide a general answer.
If the contract with the supplier remained in your name, you might be liable because, until the tenant does not change the account to their name, the initial account holder is liable,
If you had switched to paperless bills, not being able to log in to the online account would not be a "defence" as you should have found a way to check on your account.
If you had not gone paperless, you could have a defence if you can prove that they did not send bills/reminders to the contractual address. This could put you at least in a position to negotiate a reduction or a payment plan.
If you need advice, you could get in touch with Citizens Advice Bureau, which is free.
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