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Hello, my name is***** hope you are well today. I am a qualified Solicitor, and I will be able to help you by providing you with an answer to your question today. I specialise in UK and Irish Law. I am not always online but rest assured if I do not respond immediately I will respond when I return.
Is there anything else you feel is relevant to your question or anything else you would like to add before we continue?
I see. Yes, you are indeed right. You are entitled to a refund since you were not able to receive the service that you've paid for. You should use it as grounds for your refund. If they still refuse, I would advise you to make small claims in court. Since you are owed a refund, you can use small claims. Small claims are also called money claims you don’t need a solicitor in making this claim.
But before you start a small claim, it would be advisable for you to try to solve the problem another way if you can, like by making a complaint.
In making small claims, you will need to provide good evidence. It can be:
In this regard, you need to write a formal letter to the private seller you disagree with - they’re called the ‘defendant’. This is called a 'letter before claim' or a 'letter before action'. You'll need to do this even if you've already written to them to complain. If the letter before the claim doesn't resolve the problem, you can start your small claim by filling in a form. Print and download this form: Form N1,
If you need help with the N1 claim form, you can contact the County Court Money Claims Centre. You’ll need your case reference.
County Court Money Claims Centre
Telephone: 0300(###) ###-####/p>
Monday to Friday, 8.30am to 5pm
Is there anything else I can help with today?
Oh, my apologies for the confusion. In making small claims in Ireland, you may follow these steps in this webpage to make an application for a claim. This claim can be made online.
Oh, thank you so much. No problem. Thank you for your enquiry today, please do not hesitate to contact us in future.
No problem. Take care and have a great day.
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