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Hi thank you for your message, please note that I will look to provide an accurate but nevertheless speedy reply to your inquiry. I am sorry to hear about your situation but I will endeavour to help you today.
You could bring legal action for defamation on behalf of the company and in the interim apply for an injunction to both take down the false review and also not post the video of reception staff. For the injunction you would need to complete this form: https://www.gov.uk/government/publications/form-n16a-application-for-injunction-general-form
Send it to the nearest county court: https://www.gov.uk/find-court-tribunal
Once done send it to your nearest county court the same one you send the injunction application too and at the same time: https://www.gov.uk/find-court-tribunal
You will need to contact them and pay the issue fee. I trust this assists