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Hello, I'm an adviser with JA and I will try to help you.
Please note the following:
Hello, I will try to assist with your query.
Could you clarify when did you drop the item at the locker? You say 13 March but then you say it's been one month in June.
Anyway, whatever the date, you should chat with Amazon via your account to explain the issue.
The agent in the chat may send you an email to which you can reply attaching the video you took when you dropped the returned item in the locker.
If Amazon objects anything about the timing of the return, you should say that the metadata in the video include also when the video was taken.
I hope this will bring to the return process completion and to the refund.
You should also ask Amazon for some form of compensation/goodwill gesture for the delay.
I hope this information is helpful and I wish you the best.
Please do not hesitate to contact JA again if you need help and you may ask to speak with me directly if you wish.
I have already closed this conversation but I will provide you with a quick response.
How did you raise your complaint with Amazon? Can you post here the link to the page you used to do that?
Amazon may reject a complaint, but "ignoring" it is not what normally happens. They process many complaints, and follow rules in doing it.
Anyway, the fact that there is no receipt for the drop off at the locker is a known issue.
You should file a formal complaint to Amazon, saying that you sent them evidence - the video - that you put the item in the locker and you closed the door of the locker, therefore you cannot be responsible for them not collecting the item or losing it.
You may try to reply to their last email or to chat again with them.
I hope this helps.
I am afraid there has been a misunderstanding based on the categorisation of the question.
It appears you are contacting Just Answer from India?
Also, this conversation had been closed before you posted again here.
I have to ask you to kindly open a new question, clarifying on which Amazon's website and from where you made the order for which you subsequently asked for the refund and who is the seller of the item and where the selling business is based.
If you open a new question, you may also put my name at the beginning of it and it will be addressed to me.
Thank you very much.