You have probably seen a pop-up offering you the chance of a telephone call at an extra cost. It is up to you whether you have a telephone call or not but do bear in mind that a 15-30 minute telephone call covers an awful lot of ground and you can get an awful lot of information in that time. So you can ignore it or go ahead or go ahead later. It’s your choice.
Meanwhile, we can carry on on here.
There are a couple of remedies here.
The first one is an application to court to remove her and have replaced although that is going to be risky and expensive and it’s unlikely you would get solicitors to deal with it no win no fee.
The other alternative is for anybody who’s been disadvantaged to simply take her to the Small Claims Court for whatever reason is that they should have received.
It is often the case that a robustly worded letter from a/your solicitor threatening a court application and an application for costs, may resolve the issue without the need to go as far as court.
On your house insurance you may have legal expenses cover that would pay for the legal cost so it’s worthwhile checking. Some do and some don't.
Thank you for letting me assist you with your legal question. I am glad that I was able to help.
I am not certain whether that answers the question for you or not, but I am happy to answer any specific points arising from this.
It will be my pleasure to help you again either further with this or any future questions you have