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I'm sorry to read of the above. For the avoidance of doubt, from what you say, this is not a situation where the contractor has carried out poor work but rather has simply failed to turn up to carry out the work at all. Is that correct please?
Thank you. The starting point is that you have rights under the consumer rights act 2015 and the service the contractor should have carried out initially should have been provided with reasonable skill and care and the supplies they supplied should have been of satisfactory quality respectively. There is a likely breach of contract under the above terms implied into your agreement under the consumer rights act.
Accordingly, you can raise the above points with the contractor if you have not already done so and put it to them that they are in breach of contract under chapters 2 and 4 of the consumer rights act 2015. Under the above legislation they have one opportunity to attend to a repair, failing which you reserve your right to ask an independent contractor to carry out an repairs and remedial work as is necessary to bring the installation up to standard and subsequently look to the original installer for the costs of the same. If they fail to attend within a reasonable time or they decline to do so you can either instruct a replacement installer to carry out the work before pursuing a claim with the original contractor or you can proceed on the basis of the quotation received from an alternative contractor and bring a claim against the original contractor before you pay out any further funds as you prefer.
If a claim in the County Court becomes necessary, the simplest way to pursue a claim in this regard is by using the courts online issuing service:
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