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Thanks for your patience and enquiry. This all seems to be negligent on the part of your solicitors. This was all supposed to have been done. You may want to take action against the solicitors if you incur any cost as a consequence of their negligence.
Your first step would be to complain to their complaints team about the error. If they fail to provide a resolve to this, you may escalate your complaint to the legal ombudsman.
In relation to the issue at hand however you do need confirmation from your ex in order to proceed with having this removed.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
This is not a requirement of a solicitor.
The negligence would be the failure on the part of the solicitor to ensure that the transaction was complete and your ex removed from the deed. This ought to have been done at the point of you paying the money to your ex. As it stand your ex could claim an interest in the property as the name still appears on the deed. This would be a huge error therefore on the part of the solicitor. You could in making your complaint make a request for compensation as well as for the solicitor to cover the legal cost affiliated with putting this right.