I have paid a delivery charge and still not received my

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I'm sorry to read of the above. May I confirm these are products you ordered as a consumer please rather than the business customer?

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thank you. May I clarify one point above please-did you purchase as a business customer or a consumer (i.e. non-business customer)?

thank you. So to be clear, the choice the auction house is offering you is to pay a further delivery charge which is presumably more expensive than the delivery charge you have paid to date or alternatively, they are offering a refund. Is that correct please?

thank you. If your bid and subsequent payment in relation to your winning bid have been accepted and confirmed by the auction house-and it is important to stress the importance of your order been confirmed. This would usually be by email for example. if you have not received confirmation of acceptance of your order, then the contract may not be final and in the circumstances it may be open to the auction house to propose additional or alternative terms.

if this is the case, then as you say, your order would be confirmed on confirmation of your order and from that point, cannot be unilaterally changed by the auction house. this is the fundamental basis of a contract - if a contract can be changed at will by one party having agreed it, there would be almost no purpose and contract law.

If they are refusing to deliver the goods at the price agreed and confirmed under a confirmed order, then this places the auction house in breach of contract. if this is the case, you could either demand a  full refund in lieu of paying anything different or in addition, you could seek to claim any difference in price as between what you have agreed to pay for the goods from the supplier and any alternative supplier as damages for breach of contract.

if you require a refund, if you paid by credit or debit card, the simplest way to obtain a refund is likely to be to contact your card issuer in this respect to ask them to process a chargeback if you have requested a refund and it is not been supplied by the auction house

thank you. I'm not saying anything above that shows that your order has been accepted. If you read the notes at the bottom of the transaction confirmation, it expressly states that this transaction receipt is not acceptance of your order. Do you have anything that shows that your order was accepted after this point?

the difficulty as we discussed above is that you have not received any confirmation of your order though I appreciate this can be a subtle distinction. Until the auction house accepts your order it is not a contract and until that time they are not bound by it.

however, this does not mean that the auction house is entitled to change the shipping cost which is orally been quoted to you. As you say, the shipping cost under the terms is final and as such, it seems to me the options available to the auction house are either to proceed on the basis of the invoice that they have already sent and which you have paid or to refund you on the basis they do not wish to accept the order on this basis

I hope the above is of some assistance but if you have any further questions, please revert to me.

I trust the above was of assistance and that you do not have any follow up questions for now. If there is anything else I can help with please reply back to me though.