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I'm sorry to read of the above. Are you able to very briefly summarise one or two of the most significant changes that have been proposed please? There is only necessary to list all of them I shouldn't think
thank you. May I confirm the travel agents they booked the holiday through?
I am sorry I missed your request for a phone call which I note was picked up by one of my colleagues with whom by now I trust you have had a productive conversation and discuss the above matter in detail. To the extent you have any follow-up questions or any issues that were not fully addressed on the phone, please revert to me and I will be happy to assist further.
In relation to any queries regarding your phone call request customer services will be more than happy to assist you with reaching out to my colleague or alternatively, with a refund as you prefer. They can be contacted in a variety of ways including telephone, email and chat via the below link or on 0808(###) ###-####