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Hello and thank you for your question. My name is ***** ***** I will be very pleased to assist you. I'm a practising lawyer in England with over 15 years’ experience. Please be aware that although I will endeavour to reply to you promptly, I am also in full time private practice and so I may not be available to respond immediately and it may also take me a few minutes to prepare a reply. The site will notify you as soon as I respond. I look forward to working with you to answer your question fully.
I am sorry I missed your request for a phone call which I note was picked up by one of my colleagues.
I am very sorry to read that my colleague may not have been able to make contact with you yet. Sadly I'm not able to call you myself as it was not me that picked up your call request but rather it was one of my colleagues. However customer services will be more than happy to assist you with reaching out to my colleague or alternatively, with a refund as you prefer. They can be contacted in a variety of ways including telephone, email and chat via the below link or on 0808(###) ###-####
I am happy to continue to assist here in chat if you would like.
Thank you. As a tenant you enjoy a covenant for quiet enjoyment in relation to the property during your tenancy. This means that a landlord cannot interfere with or derogate from your tenancy rights which would include accessing the property without your permission. There are also criminal offences attached in this respect under the Protection Against Eviction Act.
In some tenancies there will be provisions to enable access subject to minimum notice being provided beforehand for the purposes of inspection but in this case from what you say no such provision is present and in any event, no notice was served beforehand.
As such it is within your rights for you to change the locks if the landlord is attempting to access the property without authority which amounts to a breach of contract in itself. It will ordinarily be a breach of tenancy for you to change the locks but the landlord cannot complain of a breach if they themselves have breached the contract so as to make your breach proportionate and reasonable
I'm glad the above was of some assistance.
I am sorry to read of the above. I hope you have had the opportunity to read my written answer above. If you have any further questions in relation to this please of course let me know.
I am very sorry to read of the above. Sadly I'm not able to call you myself as it was not me that picked up your call request but rather it was one of my colleagues. However customer services will be more than happy to assist you with reaching out to my colleague or alternatively, with any concerns you have in relation to the Frankel service you received. They can be contacted in a variety of ways including telephone, email and chat via the below link or on 0808(###) ###-####
I'm glad the above answers all your questions for now. If you have any follow up questions please revert to me.