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May I clarify if you have a means to prevent the person accessing the property please? Do they have a key do you understand?
Thank you. Though a tenant does have the right to invite guests into a property for a short temporary stay, having someone in the house in their absence is not a guest but rather it amounts to a subletting of the property which is all but certain to be prohibited under the tenancy agreement.
Accordingly I cannot see that they would have the right under the tenancy agreement to have other people stay in their room in their absence whether or not they are charging them for this privilege and you would be entitled to deny access. Of course if they have a key then you will have to consider how you would practically deny them access without changing the locks.
Do you refer to your flatmate or the guest please?
thank you. You can't unilaterally deny access to your flatmate as they have equal and like rights in the property alongside you and have a legal right to occupy the flat. It is open to you to negotiate of course with the flatmate in this regard and either offer to assume liability for their portion of the rent in return for them leaving the property or seeking agreement from them to find a replacement tenant to replace them on the tenancy either of which would require the landlords agreement
I cannot see that she would have a contractual right as we have discussed above
I'm glad the above answers all your questions for now. If you have any follow up questions please revert to me.
I am very sorry to read of the above - I can see that my colleague appears to have tried to call you on several occasions though apparently from what you say, without success. Sadly I'm not able to call you myself as it was not me that picked up your call request but rather it was one of my colleagues. However customer services will be more than happy to assist you with reaching out to my colleague or alternatively, with a refund as you prefer. They can be contacted in a variety of ways including telephone, email and chat via the below link or on 0808(###) ###-####
I am happy to continue to assist here in chat if you would like.
If the agency has given her permission then this may not be a breach of the tenancy. However you may wish to speak to the agency to express that what is being proposed amounts to subletting which is not in the landlords interest nor are you happy about the situation and ask that they reconsider their permission