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Hello, my name is***** hope you are well today. I am a qualified Solicitor, and I will be able to help you by providing you with an answer to your question today. I specialise in UK and Irish Law. I am not always online but rest assured if I do not respond immediately I will respond when I return.
Is there anything else you feel is relevant to your question or anything else you would like to add before we continue?
To answer your enquiry, you should undertake to do the following steps first:
(1) Make a Formal Demand with their Service Representatives. Even if you are not their customer, you can call their customer hotline and make a complaint about your situation. Additionally, you should also try to make a written demand (either via mail or e-mail) so that you have evidence. You can use this guide to make a complaint.
Generally at this stage, they would be happy to give you a chance to sort this out. If not, then you can:
(2) Make a Complaint with the Energy Ombudsman. They have jurisdiction over these kinds of claims. You can use their online form to make a complaint.
Is there anything else I can help with today?
No problem. Thank you for your enquiry today, please do not hesitate to contact us in future.
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Thank you for your question on JustAnswer. We are always available to help and please do let me know if you have any other questions I can answer for you.