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Usually, the CMS will take into account the following in calculating Child Maintenance:
Since he's on a basic rate, he should only pay 19% of his gross weekly income. As per the CMS, "If a paying parent has to pay child maintenance for three or more children, they must pay 19 percent of their gross weekly income".
I would advise him to contact CMS again and explain to them that he only needs to pay 19% of his gross weekly income. They may be contacted at 0345(###) ###-####
Is there anything else I can help with today?
My apologies, no. Since he only has two children, he only needs to pay 16% of his gross weekly income.
This is the exact statement from CMS, "If a paying parent has to pay child maintenance for two children, they must pay 16 percent of their gross weekly income."
Don't worry, the call request is an automated response by the system. I'm also unable to take calls at the moment.
If they'll continue to disregard him, he will need to make a complaint to CMS. He can write or call the CMS. If he writes, he should put ‘Complaint’ at the beginning of his letter. He should then keep a copy of his letter and any reply he'll get - he might need them if he needs to take his complaint further.
He can send his complaint to:
Child Maintenance ServiceChild Maintenance Service 21Mail Handling Site AWolverhamptonWV98 2BU
However, if he's unhappy with their response to his complaint, he needs to contact the CMS Complaints Resolution Team. He can ask for a review.
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