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Learn what to do if you're having an issue with your Marketplace order, or how to contact Facebook if the seller hasn't responded to your message. If you think a seller or product violates the Commerce Policies, you can report them:
Keep in mind that Facebook may suspend or ban sellers if they go against its Commerce Policies. Since the seller has blocked you, you may need to ask a friend to help you. Ask a friend with an account to report the content using the Find Support or Report link near the post, photo or comment on Facebook.
Facebook does not process refunds for purchases made on Pages. Instead, the responsibility falls on the seller. This means that you'll need to reach out and contact the person and hope they are amenable to your request.
If something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. It doesn't matter whether you bought the item new or secondhand - you'll still have rights. You’ll have legal rights if the item you bought is:
To return faulty goods, you may try to input your details here.
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In that case, then you should report it to your local trading standards department, as the seller is breaching your statutory rights. It's worth telling the seller that you're going to do this, as it could mean your complaint is then dealt with.
If the seller fobs you off or blames the manufacturer, you might want to take your complaint to the consumer ombudsman.
Thank you for your question on JustAnswer. We are always available to help and please do let me know if you have any other questions I can answer for you.