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May I confirm if you have yet raised a formal complaint with your solicitors please and followed their complaints procedure? I note you refer to having spoken to the complaints department though that is not quite the same thing
I'm sorry tto read of the above. Would you prefer to continue here and chat or await a further phone call?
thank you. Unfortunately, that complaint is now out of time in terms of referring it to the legal ombudsman. That is not to suggest that you no longer have a right to refer the matter to the legal ombudsman but rather that you would first need to bring a fresh complaint to the solicitor before you could escalate it to the legal ombudsman.
as such, you will need to consider raising a fresh complaint to the solicitors first and then on the earlier of the full response to your complaint or eight weeks whichever is the sooner, if you remain unsatisfied, you can then escalate the matter to the legal ombudsman for an independent determination.
The simplest way to do this is using the ombudsman's website at the following link: