Many thanks for your patience, it is appreciated. I am now pleased to be able to provide further assistance with your query. First of all, I am sorry to hear about the issues brought up by this. It must be a frustrating situation to be going through.
If the company is issuing you with a refund, they have 14 days to do that so even if you require the money today or tomorrow, legally they are not obliged to refund it that fast. Even if they issued the refund now, it may usually take a few days before it reaches your account anyway.
Your rights are mainly there in the event the refund does not come at all, rather than if it is not issued straight away. So if you eventually realise that they are not willing to issue the refund, you can eventually pursue them for the money you are owed.
If money is owed by one party to another, the debtor can potentially be taken to court to try and force them to pay up. However, as legal action should only be used as a last resort, there are certain steps that should be taken initially to try and resolve this matter informally and without the need to involve the courts. It is therefore recommended that the following steps are taken in order to try and resolve this: