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Have you challenged the card provider over this?
I also wanted to make you aware that this is not always an instant service, due to various legal engagements I could have and I may not be able to reply immediately. However, rest assured that I am dealing with your query and will get back to you as soon as I can. Thanks.
Thank you. What time was the booking for and what time did you turn up?
So technically you were late as you were more than 15 minutes late than the booked time and they say that if you had turned up within the 15 min window they would have still served you food?
Thank you very much for clarifying. First of all, I am sorry to hear about the issues brought up by this. It must be a frustrating situation to go be going through.
The first thing to check is the booking terms and whether they specifically mentioned that you only get a 15 minute grace period to attend. If that was the case and you were late, then you have breached their terms and conditions and it does not matter of the kitchen was closing. You would have only had a challenge there if you arrived on time and they would not serve you because the kitchen was closing but that did not happen as you were late.
So really, you can only negotiate if there was no 15 minute window mentioned and you could not have known that if you were late by more than that you would be charged.
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
So you did not call them that you are running late?
I trust that everything has now been dealt with to your satisfaction and your original question has been resolved. If you have any further queries about it, please do not hesitate to get back to me on here. In the meantime, I wish you all the best.