It is impractical to sue the hire company in the states but if you paid by credit card you could file a section 75 Consumer Credit Act claim in the UK.
Section 75 of the Consumer Credit Act put liability onto a finance company or credit card company along with the merchant. That is provided the transaction is over GBP100 and under GBP30,000. It doesn’t apply in respect of debit card purchases or direct transfer purchases.
Even if part of the purchase price, such as just the deposit, is paid by card or on finance, then the whole transaction is covered by section 75. The majority of finance companies will not want to be taken to court and they will put pressure on the merchant to deal with this.
The majority of finance companies will not want to be bothered and can actually take money back from the merchant to cover any claim that a consumer may bring.
Meanwhile, if you don’t have any further questions, I will mark this question thread as complete for now, but don’t worry, the thread stays open if anything else crops up over the course of the next days weeks or months.
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