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Hello, my name is***** hope you are well today. I am a qualified Solicitor, and I will be able to help you by providing you with an answer to your question today. I specialise in UK and Irish Law. I am not always online but rest assured if I do not respond immediately I will respond when I return.
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To give context to your enquiry, if a customer has ‘accepted’ an item, but later discovers a fault, the seller has the obligation to repair or replace it.
When you purchase a vehicle, you have 'statutory' rights under the Consumer Rights Act 2015. If you wish to refer to the legislation directly, please follow this link: https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
You have a right to ask for a replacement or repairs if your car is faulty, it is under the Consumer Rights Act. You can return it to them for repairs or a replacement.
You can follow these steps:
1) You have 30 days from taking ownership of a product (this could be the date of purchase or the date it was delivered to you - whichever is later) to claim a refund if it is faulty
2) After this time you have to allow the retailer to repair or replace it before you can claim a refund.
3) In the first instance, write to the customer services department politely and objectively, so you have a written record as evidence. Then escalate if you're not happy with the response.
4) You should quote the relevant laws. Say what you want to happen - refund, repair, or replacement.
Is there anything else I can help with today?
In that case send them a letter advising you will commence court proceedings, that ought to get them to pay attention. Would you like details on how to locate a local solicitor who can accept formal instructions to act?
No forms are needed, you only need to send them a letter that you will commence court proceedings against them.
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Thank you for your question on JustAnswer. I am always available to help and please do let me know if you have any other questions I can answer for you.