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Why is the other tenant refusing to sign the paperwork?
If the other tenant will not agree to remove their name from the tenancy, then you will have to make an application to court for a transfer of tenancy. You can do this on form D50B. You submit the application to your local county court. I believe this type of application does not have a court fee attached to it, but ask the county court desk for clarity on that.
You will need to complete the application form and provide a witness statement to accompany it which should include details of the tenancy, how it became joint, why you wish to have it changed to a sole tenancy, where the other tenant is now living and if he/she has a tenancy agreement and to explain why transferring the tenancy would be in the best interests of both parties. If you have any evidence to support your application, such as the other tenant’s previous agreement, you can exhibit that with your witness statement.
The court will list the matter for a hearing, and if all is agreed will make an order for the transfer of the tenancy into your sole name. Submit a copy of the order to your landlord and they must transfer the tenancy into your sole name.
Court form here: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/688028/d50b-eng.pdf
Is there a reason you don't know? E.g alleged abuse?
In that case you should use a tracing agent (just use a search engine to find one in your area) to trace her address, or ask relatives etc.
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