Thank you it could be possible they need to open under law yes. A flat must have a means of escape in case of an emergency. However, a window is not the only method that could be used. Additionally a dwelling needs to be property ventilated. Again if the windows not opening prevent this you could enforce them. In the first instance I would advise trying to work this out with the agency if they are not willing to remedy this you could escalate your issue to the ombudsman.
The court asks for you to attempt to mitigate the issue personally prior to intimating court action. Therefore, you will require to raise an official complaint with your provider, if you exhaust this issue and are unable to remedy the situation, you can escalate this matter. You will want to escalate this to the relevant ombudsman (i.e. financial, consumer etc.). The ombudsman can look at your case and evidence you provide, an undertake an independent review and investigation of the matter. Should the ombudsman see fit, they could potentially provide a remedy to the issue for you. However, if you do to obtain a remedy from the ombudsman or you do not agree with their decision, you can look at personal intimating legal action yourself.
I shall provide you with a helpful link that will assist you in finding a solicitor/representative near your local area. This will provide you with someone nearby your area who can assist you if required.
I hope this information proved helpful. You will find a local solicitor who deals with these matters on the law society webpage which is as follows;
https://www.lawsoc-ni.org/solicitors (N. Ireland)
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