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Hello, I'm an adviser with JA and I will try to help you.
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Hello, I will try to assist.
Since you say your company is registered in Estonia, I assume you opened an account with Wise as an Estonian-based entity, am I right?
You say "I noticed that my Wise accounts are inactive": do you have more than a business account with wise for this company?
Also, can you clarify what do you mean that the account was "deactivated"? That you can't login? How do you know that the transfers can't be received?
Are you sure the deactivation is not only for the other currencies? In what currency did you open the account?
And what does the message say exactly?
How long have you been using this account?
As you say you have not received any communication from Wise before the deactivation of the account, what I can imagine is that some transaction triggered a security alert or that some event may have occurred, regarding the company and/or you, which meant a possible change in the circumstances.
Does this possibly ring any bell?
Unfortunately, there is no other way to understand what happened than getting in touch with them.
You should send them a complaint, using the procedure on the website,
In the meantime, as you should have a mobile app, you should contact them in the chat.
It seems the issue is big then.
When did you email them?
Well, I understand the urgency, but I'm afraid this could be not something that you sort out in 24 hours...
In the screenshot attached, you may find the contact details of Wise Payments Ltd. as recorded in the register of the Financial Conduct Authority.
Try to send an email there and say that your case is urgent and you have not received a reply to an email you sent to the default address.
I hope this information is helpful and I wish you the best.
Please do not hesitate to contact JA again if you need help and you may ask to speak with me directly if you wish ("For TheLawLDN only").
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Thank you very much.
You are welcome.