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Hello, my name is***** hope you are well today. I am a qualified Solicitor, and I will be able to help you by providing you with an answer to your question today. I specialise in UK and Irish Law. I am not always online but rest assured if I do not respond immediately I will respond when I return.
Is there anything else you feel is relevant to your question or anything else you would like to add before we continue?
To answer your enquiry, you should undertake to do the following steps first:
(1) Make a Formal Demand with their Service Representatives. Call their customer hotline and make a complaint for the damages you have suffered. You should also try to make a written demand (either via mail or e-mail) so that you have evidence that you have made them aware of their damages. You can use this guide to make a complaint.
Generally, at this stage, they would be happy to offer you compensation as it was clearly their fault. If not, you can proceed with the next step.
(2) Make a Complaint with the Energy Ombudsman. They have jurisdiction over these kinds of claims. You can use their online form to make a complaint.
Is there anything else I can help with today?
That's great to hear from them. You should at least settle this matter with them first before taking your complaint to the Energy Ombudsman.
No problem. Thank you for your enquiry today. Please do not hesitate to contact us if you have further enquiries in the future. We are always happy to help.
Thank you for your question on JustAnswer. I am always available to help and please do let me know if you have any other questions I can answer for you.