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Hello, I'm an adviser with JA and I will try to help you.
Please note the following:
Hello, can you please clarify why did you post your question on Just Answer UK?
Can you clarify where did you attend the appointment with TLScontact?
Hello, lacking the clarifications requested, I can provide you with general information.
As, from your messages, it seems you are not able to retrieve your application, you should get in touch with TLScontact at this link: https://www.tlscontact.com/en/contact-us/
You should contact them via your local TLScontact Visa Application Centre and, at the link above, you will be asked about your country of residence and the country that you are visiting to be redirected to the relevant page.
I hope this information is helpful and I wish you the best.
Please do not hesitate to contact JA again if you need help and you may ask to speak with me directly if you wish ("For TheLawLDN only").
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Thank you very much.